The PVA is dedicated to continually improving our website and subscription service. We recently implemented changes to improve your web experience.
The “My Account” panel, found at the top right of the page once a user logs in is now the “Account Center” panel. This section includes a new layout of links to different Account Administration features like ‘Invoices’ and ‘Upgrade’ or ‘Cancel’ account access.
These changes were influenced by user feedback and we appreciate the input. All your communications are taken under advisement.
In addition, for multi-user accounts, we now store the security answer once a user has established themselves as the account administrator. This way users can move freely between these sections and not have to re-enter their answer.
Secondly, the logic for determining Past Due accounts has become stricter. The billing system now checks for unpaid invoices more than 30 days old. Previously, the system was only capable of checking that a subscriber’s most recent invoice was paid.
Hopefully this update will help users keep their accounts in good standing. We have also updated the error messaging and payment status labels to decrease payment status ambiguity.
As always, the PVA of Jefferson County and VIA Studio appreciate your input. If you are experiencing problems with your account, or you have questions about the website, please contact us at (502) 498-8483 or email@example.com.