Support

Thank you for using the Subscription Property Search Service provided by the Jefferson County PVA. If you have any technical problems with this service, please contact us at jeffersonpva@viastudio.com, or call our support line at 502-498-8477.

If you have any questions about the information found in this service, please contact the Jefferson County PVA at:

Customer Service: (502) 574-6380 X 5
customerservice@jeffersonpva.ky.gov

IE7 Support

The Jefferson County PVA will no longer be developing pages to be compliant with Internet Explorer 7. Internet Explorer 7 is no longer supported by Microsoft and is widely considered to be obsolete. It has multiple security flaws and is considerably slower than recent browsers.

This decision allows us to use all modern web development technologies and create an up-to-date user experience.

If you are unsure which browser version you are running or how to update your browser, please contact your local system administrator or help desk for assistance.

Need More Help?

The links below offer helpful videos showing you how to manage some of the most common account tasks.

  1. Billing Tutorial Video: How to update your credit card information

  2. Invoice Tutorial Video: How to access old and new invoices

  3. Updating Your Account Tutorial Video: How to change your account information

  4. Upgrading Your Account Tutorial Video: How to change your subscription

  5. Canceling Your Account Tutorial Video

Other Support Information:

  1. Glossary of Terms

  2. Subscription Service FAQ

  3. Property Assessment FAQ

  4. Subscription Terms of Service

  5. General Terms and Conditions

  6. Privacy Policy

  7. Communications Policy