Website News
Video: How to subscribe to the PVA website
We’ve created this video to help guide you through the sign up process on your new PVA account.
If you are experiencing difficulties, check our How Do I/ FAQ section for some frequently asked questions.
If you still need assistance, or are experiencing problems with an existing account, please contact us at jeffersonpva@viastudio.com, or call our Support Line at 502-498-8477.
New speaking engagement form is online
If you need a speaker for your next meeting, fill out our new speaking engagement form and we’ll try to supply your club or organization with a knowledgeable PVA staff member to bring you up to date on the latest information from the Jefferson County PVA office. Download the PVA Speaking Engagement Request form.
Please email the request form to pva@jeffersonpva.ky.gov with Speaker Request in the subject line. A response to the request will be emailed promptly.
New Updates to the Subscription Service
The PVA is dedicated to continually improving our website and subscription service. We recently implemented changes to improve your web experience.
The “My Account” panel, found at the top right of the page once a user logs in is now the “Account Center” panel. This section includes a new layout of links to different Account Administration features like ‘Invoices’ and ‘Upgrade’ or ‘Cancel’ account access.
These changes were influenced by user feedback and we appreciate the input. All your communications are taken under advisement.
In addition, for multi-user accounts, we now store the security answer once a user has established themselves as the account administrator. This way users can move freely between these sections and not have to re-enter their answer.
Secondly, the logic for determining Past Due accounts has become stricter. The billing system now checks for unpaid invoices more than 30 days old. Previously, the system was only capable of checking that a subscriber’s most recent invoice was paid.
Hopefully this update will help users keep their accounts in good standing. We have also updated the error messaging and payment status labels to decrease payment status ambiguity.
As always, the PVA of Jefferson County and VIA Studio appreciate your input. If you are experiencing problems with your account, or you have questions about the website, please contact us at (502) 498-8477 or support@viastudio.com.
Change Your User Name | Updates to the Subscription Search Service
Thank you for your interest in the new and improved Property Search services from the PVA. As promised, we are continuing to work on improving your experience as a user. We appreciate your patience during this process.
You can now change your user name in the “My Accounts” section.
Simply log in and select the ‘My Accounts’ section at the top right of your screen. You will need Administrative rights and the answer to the Security Question to access this area. Please remember to update all your users on any user name or password changes you make.
Secondly, we have now added the option to pay monthly or yearly to the sign up page to eliminate confusion in the sign up process.
A note about Session Limit errors.
Each account is limited to a specific number of users at a time (‘sessions’).If you are experiencing session limit problems, you may need to upgrade your account to accommodate more users.
Please remember to log out of the subscription service before closing your browser window so the system does not prevent you from logging back in if you return to the search before the 15 minute session is up. This is a security feature that protects your account and could prevent users on shared accounts from accessing the system unduly.
If you continue to experience problems, please contact us for support at jeffersonpva@viastudio.com, or call us at 502-498-8477.
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