Support

Thank you for using the Subscription Property Search Service provided by the Jefferson County PVA. If you have any technical problems with this service, please contact us at jeffersonpva@viastudio.com, or call our Support line at (502) 498-8477.

If you have any questions about the information found in this service, please contact the Jefferson County PVA at customerservice@jeffersonpva.ky.gov, or call our Customer Service line at (502) 574-6380 X 5

IE7 and IE8 Support

The Jefferson County PVA will no longer be developing pages to be compliant with Internet Explorer 7 or 8. Internet Explorer 7 and 8 are no longer supported by Microsoft and are widely considered to be obsolete. They have multiple security flaws and are considerably slower than recent browsers.

This decision allows us to use all modern web development technologies and create an up-to-date user experience. You can find more information about this from Microsoft’s Support page.

After January 12, 2016, Microsoft will no longer provide security updates or technical support for older versions of Internet Explorer. Security updates patch vulnerabilities that may be exploited by malware, helping to keep users and their data safer. Regular security updates help protect computers from malicious attacks, so upgrading and staying current is important..

If you are unsure which browser version you are running or how to update your browser, please contact your local system administrator or help desk for assistance.

Need More Help?

The links below offer helpful videos showing you how to manage some of the most common account tasks.

  1. Billing Tutorial Video: How to update your credit card information
  2. Invoice Tutorial Video: How to access old and new invoices
  3. Updating Your Account Tutorial Video: How to change your account information
  4. Upgrading Your Account Tutorial Video: How to change your subscription
  5. Canceling Your Account Tutorial Video

Other Support Information:

  1. Glossary of Terms
  2. Subscription Service FAQ
  3. Property Assessment FAQ
  4. Subscription Terms of Service
  5. General Terms and Conditions
  6. Privacy Policy
  7. Communications Policy