Why do I need to subscribe to the PVA?

The Jefferson County PVA Online Search Service provides information for its commercial and residential properties right at your finger tips. The available property data is updated on a weekly basis with the most current information.

Limited property information is provided for free to all non-subscribers through the Address and Parcel searches.

What is the export feature?

If your search returns a list of properties, you can use the Export Search Results button to download a copy of the information in a comma-separated values (CSV) file to your computer. The file will be saved to the folder you have set on your computer as the default for downloads.

How do I manage Active Sessions?

Depending on your subscription, you have a maximum number of sessions available at a given time; only that many users can be logged in at the same time. For example, the 1-User subscription allows only one person to be logged,

Why is my account inactive?

This simply means your account doesn’t have an active subscription. It could be that there isn’t a subscription tied to the account at all, or if there is one it has a failed invoice from 30 or more days ago.

Why does my search return 0 results found?

The subscription search service is specific to parcels in Jefferson County. Subscribers to the PVA search service have access to the different searches and full property details, where as non-subscribers can only use the Address or Parcel ID search and will only be able to view some of the property details.

How do I update my credit card information?

This video will show you how to update or change the credit card information for your subscription service account.

Login using the yellow login box on the top right or from the box on the homepage.

How do I update my subscription service account information?

It is best to keep your account information current. You can learn how to change your account information quickly in this helpful video.

Login using the center login box of the homepage or using the login button at the top right of each page on the site.

How do I access my invoices for the subscription service?

This video will show you how to access your invoices for the subscription service in the Account Center.

To view your past and current invoices, log in to the subscription service by clicking the log in box at the top of the page or at the center of the home page.

Why do I get logged out when I try to print property details?

You may be using Internet Explorer 7.0. You can determine your current browser by selecting the “Help” menu from the browser’s application bar at the top. At the bottom select “About Internet Explorer”. A new window will appear that will provide your browser’s version number.