You may be using Internet Explorer 7.0. You can determine your current browser by selecting the “Help” menu from the browser’s application bar at the top. At the bottom select “About Internet Explorer”. A new window will appear that will provide your browser’s version number.
You’ll run into a session limit if the maximum number of users are logged in under your account. If you have a single user account, this means either someone is currently logged in and using the account, or they forgot to “Log Out”
Your account may not be current or your login information might be incorrect. Please note that your username is not necessarily the same as your email address, as usernames cannot be longer than 14 characters and should only contain alpha and numeric characters.
Here is a tutorial video that shows you how to quickly upgrade or change your subscription level.
Click on the “Account” button at the top right of the page. You will see a drop down menu with links to manage your account.
Here is a brief tutorial video on how to cancel your subscription service account.
Login by clicking on the “Login” button located at the top right of the homepage. Enter your Username and Password information and then click the “Log In”