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FAQs
Why are the Deed Page links not working?
You may be using Internet Explorer 7.0. You can determine your current browser by selecting the “Help” menu from the browser’s application bar at the top. At the bottom select “About Internet Explorer”. A new window will appear that will provide your browser’s version number.
Why do I get a “Session Limit” message when I log in?
You’ll run into a session limit if the maximum number of users are logged in under your account. If you have a single user account, this means either someone is currently logged in and using the account, or they forgot to “Log Out”
I am a subscriber, why can’t I log in?
Your account may not be current or your login information might be incorrect. Please note that your username is not necessarily the same as your email address, as usernames cannot be longer than 14 characters and should only contain alpha and numeric characters.
How do I upgrade or change my subscription?
Here is a tutorial video that shows you how to quickly upgrade or change your subscription level.
Click on the “Account” button at the top right of the page. You will see a drop down menu with links to manage your account.
How do I cancel my subscription service account?
Here is a brief tutorial video on how to cancel your subscription service account.
Login by clicking on the “Login” button located at the top right of the homepage. Enter your Username and Password information and then click the “Log In”
An organization purchased a piece of property in July, would the property be exempt in the current year?
No. The property would be taxable to the January 1 owner.
Per KRS 132.220: Assessment dates – Listing – Owner – Liability – Exemptions, listing, annual review.
(1)(a): All taxable property and all interests in taxable property,
A church has several ministers and each one resides in a house owned by the church. Would each house or parsonage be exempt?
The property must actually be used by the minister as his or her home but can still be used for another religious purpose such as counseling headquarters and still be exempt since it is still occupied by the church.
If an organization is recognized as a 501(c) organization by the Internal Revenue Service, does that automatically qualify the organization exempt from real property taxation?
No. The organization must apply for exemption from real property taxation with the Jefferson County PVA Office or the Kentucky Department of Revenue for exempt determination. The burden of proof rests upon the organization claiming the exemption to establish qualification and satisfaction of all its requirements.
What qualifies as a Place of Burial?
Under Section 170 of the Kentucky Constitution: “…place of burial not held for private or corporate profit…” shall be exempt.
An applicant seeking an exemption for a private family cemetery is requested to place the cemetery in a separate deed or trust.
